Lav Care Service Ltd
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    • Home
    • About Us
      • About Us
      • Registered Manager
      • Nominated Individual
      • THE TEAM
    • Our Services
      • Available Placements
      • Services
      • Domiciliary Care
      • Live-In Care
      • Supported Living
      • Short term Care
      • End of Life Care
    • WHO WE SUPPORT
      • Independence and Choice
      • Success Story
    • Community Priorities
      • What You Said,What We Did
      • Community Engagements
    • Be Part of Our Team
      • Join Our Team
Lav Care Service Ltd
  • Home
  • About Us
    • About Us
    • Registered Manager
    • Nominated Individual
    • THE TEAM
  • Our Services
    • Available Placements
    • Services
    • Domiciliary Care
    • Live-In Care
    • Supported Living
    • Short term Care
    • End of Life Care
  • WHO WE SUPPORT
    • Independence and Choice
    • Success Story
  • Community Priorities
    • What You Said,What We Did
    • Community Engagements
  • Be Part of Our Team
    • Join Our Team

Your Opinion Matters

Your Opinion Matters

Your Opinion Matters

Your Opinion Matters

Your Opinion Matters

Your Opinion Matters

1. Service User and Relative Feedback (Circle of Support Survey) May- July 2025

1. Service User and Relative Feedback (Circle of Support Survey) May- July 2025

1. Service User and Relative Feedback (Circle of Support Survey) May- July 2025

  • 100% confirmed that staff are polite, respectful and maintain privacy at all times.
  • 100% reported being involved in the development and review of care and support plans.
  • 75% said staff always delivered safe care in line with agreed plans, while 25% said this was mostly the case.
  • 75% confirmed they had received our complaints guide, and no complaints were raised during the survey period.

Learn More

2. Professional Feedback (Pulse Quality Assurance Survey)May- July 2025

1. Service User and Relative Feedback (Circle of Support Survey) May- July 2025

1. Service User and Relative Feedback (Circle of Support Survey) May- July 2025

  • 85% of professionals rated our services as good or excellent overall.
  • Care, communication and management were all rated with an average score of 4.0 or higher.
  • Staff were particularly recognised for their approach, with an average score of 4.14.
  • All professionals confirmed they did not require follow-up contact.

Find out more

Pulse Quality Assurance Survey

We are committed to cultivating a culture of learning throughout our organisation. Recently, we conducted a survey to gather feedback from our team on how we can continue to improve and deliver high-quality care.

The insights collected through WeGather are helping us align our practices with the highest standards, including those outlined by the CQC. 

This feedback is invaluable in shaping a culture of transparency, continuous learning, and excellence in care. See results below.

Circle of Support

We value the voices of our clients and their families. Feedback from our circle of support helps us continually improve and ensure that the care we provide meets the highest standards.

See the feedback from families and service users below

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Lav Care Services Ltd - Company No. 11507408
Registered in England & Wales

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